Frequently Asked Questions

Ordering

Is there a minimum order?

There is no minimum order, but there are discounts on full system orders.

Order Processing

EnergyHub confirms and allocates inventory on paid orders. All orders are processed on a first come first served basis. Once payment is confirmed your order will be processed between 2 and 5 business days. If you need a product or service by a certain date, expediated shipping may be available. Please reach out to [email protected] with any questions.

What payments are accepted?

EnergyHub accepts payments via Cash, Credit Card, Paypal, and Wire Transfer / ACH upon request. Payments made outside of the online store will need to be handled directly by a Signature Solar sales representative.

Back-Orders/Pre-Orders

EnergyHub processes orders on a first come, first served basis. Any items that are unavailable will be placed on back order, the remainder of your order may be split shipped, dependent on lead times. Estimated ship dates for backordered items will be provided. However, please note that these dates are “estimates” and may change due to delays and demand. If your order contains any back-ordered items, we may elect to split ship your order as items become available. Our team will contact you with any updates to shipping.

Sales Tax

EnergyHub is located in Atlanta, GA and adheres to Georgia Sales Tax. All orders are subject to applicable sales tax. The customer is responsible for all applicable sales tax payments. Shipping and handling is subject to sales tax.

SHIPPING

Purchased From Online Store

For in-stock products, standard processing times are 1 - 2 business days. Estimated delivery times are based on carrier availability and national shipping lanes, these can vary anywhere between 3 - 15 business days.

Project Submitted via Bill of Materials

Orders placed by submitting a Bill of Materials will have an added 1 - 2 business days for processing to send an external invoice.

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